TERMS OF DELIVERY:
DISPATCH AND DELIVERY
We only deliver via mail using DHL. There is no minimum order value for goods for delivery. Postage and delivery charges are calculated for each package depending on the total weight (see below for prices). The total value is calculated according to the goods that have been ordered and that are available for delivery, minus any valid credit notes or vouchers and including any delivery charges or any other applicable additional charges.
IMPORTANT: Please ensure that you check that your package is not damaged when you take delivery of it from the delivery service. By accepting delivery of an open or otherwise damaged package you tacitly confirm that you have received the package in an acceptable condition. In so doing, you no longer have the option of indemnification.
In principle, it is possible to deliver to any country (see below for prices).
up to 2 kg: €4.90 up to 5 kg: €5.90 up to 9 kg: €8.90 up to 20 kg: 11.99 €,
from 20,01 kg: 13,99€
up to 2 kg: €14.55 up to 5 kg: €19.65 up to 9 kg: €26.05 up to 20kg: €43.65 up to 31.5 kg: €62.05
from 31.51 kg: €62.05
Zone 2 **:
up to 2 kg: €13.55 up to 5 kg: €16.25 up to 9 kg: €19.85 up to 20 kg: €29.75 up to 31.5 kg: €40.10
from 31.51 kg: €40.10
Zone 3 ***:
up to 2 kg: €13.85 up to 5 kg: €16.85 up to 9 kg: €20.85 up to 20 kg: €31.85 up to 31.5 kg: €43,35
from 31.51 kg: €43.35
Zone 4 ****:
up to 2 kg: €28.05 up to 5 kg: €35.85 up to 9 kg: €46.25 up to 20 kg: €74.85 up to 31.5 kg: €104.75
from 31.51 kg: €104.75
up to 2 kg: €34.05 up to 5 kg: €49.35 up to 9 kg: €69.75 up to 20 kg: €125.85 up to 31.5 kg: €184.50
from 31.51 kg: €184.50
up to 2 kg: €42.05 up to 5 kg: €62.35 up to 9 kg: €90.75 up to 20 kg: €168.85 up to 31.5kg: €250.50
from 31.51 kg: €250.50
Cash on Delivery (Germany only):
Normal delivery charges plus C.O.D fee of €3.60 apply, DHL may charge an additional delivery
fee of €2.
Express delivery/overnight delivery (Germany only):
Unfortunately we are not yet able to offer express delivery via the Shop. If you do require your order to be dispatched on an express delivery/overnight delivery basis, then please contact us at firstname.lastname@example.org.
This will incur additional charges on top of the normal delivery charges. The total price will vary depending on the size and weight of the order, and costs between €12 and €18. If you enquire about this service by email, we will be happy to provide you with more detail.
*: Belgium, Denmark (excluding the Faroe Islands and Greenland), France (excluding overseas territories and departments), Luxembourg, Monaco, the Netherlands (excluding non-European territories), Austria, Poland, Switzerland, the Czech Republic
***: Andorra, Italy (excluding Livigno and Campione d’Italia), San Marino, Sweden, Slovenia,
Spain (excluding the Canary Islands, Ceuta and
Melilla), Hungary, Vatican City, Great Britain (excluding the Channel
***: Albania, Belarus, Bulgaria, Bosnia-Herzegovina, Estonia, Finland (excluding the Åland
islands), Faroe Islands (DK), Georgia, Gibraltar, Greece (excluding Mount
Athos), Greenland, Iceland, Croatia, Lativia, Lithuania, Malta, Macedonia, Montenegro, Monserat, Norway, Portugal, Moldave, Romania, Russian Federation, Serbia, Svalbard & Jan Mayen,
Ukrain, Cyprus/Republic of Cyprus (excluding Northern Cyprus),
****: Egypt, Algeria, Israel, Jordan, Canada, Lebanon, Libya, Morocco, Syria, Tunisia and the USA
*****: Asia, Middle East, USA
*******: Africa, Australia, South America, North America, Middle America, Central
If you are unable
to select your country or your region, or if it is not shown on the list, you can enquire about the delivery charges by sending us an email to email@example.com. We will send you the information quickly and fix any errors as quickly as possible.
Information about delivery to Switzerland and non-EU member states (third countries):
The invoice is calculated in euros and includes the level of VAT currently applicable in Germany (generally 19%), excluding postage and delivery charges. The customs administration fees, the VAT applicable in the destination country and the customs duty will be invoiced to the recipient by the relevant customs authority.