General terms and conditions for orders placed in the online store (hereinafter referred to as "online store") of the shop.mampe.com website (hereinafter referred to as "website").
Your contractual partner and operator of the online store is:
We are only responsible for the online store but not for the website itself. The information
on the operator of the website is typically available under "Company and legal information" or "Contacts" on the website.
1. Conclusion of the agreement
Pursuant to the German Youth Protection Act, the sale of alcoholic drinks is permitted only to persons aged 18 or over. By clicking "submit order" you place a binding order for the goods in the shopping basket. At the same time, you confirm that information you entered concerning your date of birth is true and accurate. Up to this point, the order can be cancelled or changed at any time. We will send you an order confirmation by email immediately upon receipt of your order. A binding contract is concluded as soon as you receive our order confirmation by email and at the latest upon delivery of the ordered goods. The agreement may only be concluded in the German language. The information on products and services offered through the online store is non-binding and subject to change. Further information on our ordering process is available in our FAQ. We store the content of the contract and send it to you together with the order confirmation in writing or electronic form. We recommend that you store and print the order confirmation and these GTC.
2. Payment methods, delivery costs, delivery, voucher codes
To find out more about payment methods, delivery costs and delivery lead times as well as information on how to redeem voucher codes, please click on the DELIVERY TERMS menu item.
3. Right of withdrawal
- Withdrawal instructions for consumers -
Right of withdrawal
You have the right to withdraw from the contract within a period of 14 days, without giving a reason, either in writing (e.g. letter, fax, e-mail) or by returning any item that has come into your physical possession before the end of this period. The withdrawal period commences upon receipt of these instructions in writing or electronic form, but not before we have fulfilled our obligations to inform under Article 246 (2) in conjunction with Section 1 (1) and (2) of the Introductory Act to the Civil Code (EGBGB) as well as our duties under Article 312e (1) clause 1 of the German Civil Code (BGB) in conjunction with Article 246 Section 3 of EGBGB. The time limit for withdrawal will be deemed to have been observed if the withdrawal notice or the item was sent within the prescribed time limit. Please send the withdrawal notice to the following address: MAMPE Spirituosen GmbH, Am Tempelhofer Berg 6 / Entrance 5 10965 Berlin or the following fax number: 030 - 2084844 80
Effects of withdrawal
In the case of a valid withdrawal, the performance received by the parties must be returned, and any derived benefits (e.g. interest) surrendered. If you cannot return the service received in whole or in part or only in a worse condition you must compensate us for any deterioration in value. This does not apply, if the deterioration of the item can be exclusively ascribed to the examination of the product - as you would in a retail store. You can avoid paying compensation for deterioration if the product is used according to its intended purpose by not handling the item as if it was your property and refraining from doing anything that may impair its value.
Items that can be sent by parcel delivery will be returned at our risk. Items that cannot be sent by parcel delivery will be collected from your address. You will have to bear the cost of returning the item, if the delivered product is consistent with the ordered one and if the price of the item to be returned does not exceed EUR 40 or if the item is of a higher value, but you did not provide counter-performance or a contractually agreed part-payment at the time of the withdrawal. In all other cases, the return will be free of charge for you. Any obligations to reimburse payments must be fulfilled within 30 days of sending the notice of withdrawal. While for you, the period begins upon dispatch of the notice of withdrawal or the item, for us, it commences upon its receipt.
Your right of withdrawal will expire prematurely if the contract has been duly executed by both parties upon your explicit request before you have exercised your right of withdrawal.
This right of withdrawal does not apply to contracts for (a) delivery of sealed audio or video recordings (e.g. CDs, LPs or DVDs) or software (e.g. games) if the delivered data carriers have been unsealed by you; (b) delivery of tickets for all types of events (e.g. concerts); (c) delivery of goods manufactured according to your specifications or clearly tailored to personal needs or which are unsuitable for shipment due to their nature; (d) delivery of newspapers, periodicals and magazines, unless you have made your contractual declaration by telephone.
- End of withdrawal instructions -
In the case of a defective delivery, you are of course entitled to make a claim under the statutory warranty.
If tickets for events are offered through the online store, we hereby advise customers that we are not the organisers of the events, meaning that we sell the tickets for the event but the event itself is organised by another person/company. The name of the organiser is typically printed on the ticket. We are not responsible for the proper execution of the event. If you have any questions regarding the event, please contact the organiser directly. The contact details of the organiser are printed on the ticket.
6. Disposal and environmental protection
Our suppliers have met their reporting obligations in relation to the Federal Environment Agency. Disposal of batteries: Batteries may not be disposed of in general household waste. As a consumer, you are legally obliged to return used batteries. You can return old batteries to a collection point at your place of residence or anywhere else where batteries are sold. You may return to us used batteries that you obtained from us. Please mark the package as "used batteries" and send it to the following address: MAMPE Spirituosen GmbH, Am Tempelhofer Berg 6 / Entrance 5 10965 Berlin, Germany
Batteries containing hazardous substances are labelled as follows: Pb = battery contains lead, Cd = battery contains cadmium and Hg = battery contains mercury. Electrical and electronic equipment: Electrical and electronic equipment must not be disposed in general household waste. As a consumer, you can dispose of old electrical appliances free of charge at a public collection point near your place of residence.
7. Data protection
Our data protection policy is consistent with the German Federal Data Protection Act (BDSG) and the Telemedia Act (TMG). By submitting your order you give us your consent to store any personal date provided to us or updated in connection with the initiation and execution of the contract on the websites of shop.mampe.com.
Entering your telephone number is voluntary. If you provide us with your telephone number, you agree to be contacted by us by telephone if there are any problems and/or questions relating to the processing of individual orders. We will not use your telephone number for any other purpose.
We store the data necessary to conclude the business transaction. Such data may, where appropriate, be passed on to trusted service providers as part of order processing. In order to process and deliver orders, we may, for example, pass on information to the delivery company contracted to deliver the order. Furthermore, address and order information may be collected and processed for our own marketing purposes. We will only pass on data to third parties for marketing purposes to the extent permissible by law (under Article 28 (3) of the German Federal Data Protection Act (BDSG)). Your protection-worthy interests will be taken into consideration during data processing in accordance with statutory requirements.
Upon request, we will provide you with information regarding the personal data that we store on you. We will also correct or block data that we store on you upon request. Furthermore, you are entitled to object to the use, processing or transmission of your data for marketing purposes at any time by notifying the data protection officer. Upon receipt of your objection or withdrawal, we will stop using and processing the data concerned for our own marketing purposes and stop sending any advertising materials with immediate effect.
Data protection officer: Thomas Inden-Lohmar, MAMPE Spirituosen GmbH, Am Tempelhofer Berg 6 / Entrance 5 10965 Berlin, Germany email: firstname.lastname@example.org
Cookies are small text files stored on the hard drive of your computer by your browser. Our cookies do not contain any information that can be traced back to you, and they are used only for navigation and recognition purposes.We use two types of cookies - persistent cookies, which remain on your computer for a longer period, and session cookies, which are deleted as soon as you close the browser. Persistent cookies help us recognise you when you return to the website. You are free to delete these cookies in your browser manually whenever you want. Session cookies are used e.g. to store items you place in the shopping cart during your visit and keep this information until you complete the ordering process. Furthermore, these cookies help us analyse how customers use the online store, which allows us to continue improving and optimising the online store. Most browsers accept cookies by default. In the security settings of your browser, you can allow or block temporary or stored cookies independently from one another. If you disable cookies, some features of our online store may not be available, and some functions may not be displayed correctly.
Security and encryption
We use SSL (secure socket layer) technology to encrypt your personal data such as the name and address, credit card number, etc. This means that this information cannot be read by any unauthorised persons during transmission over the internet. SSL encrypts any information that you enter into a code enabling it to be transmitted safely over the internet. Used encryption protocol: SSL 3.0 key exchange (public key): RSA 2048 bits. The following data will be transmitted in encrypted form:
Personal data (name, address, telephone number, etc.)
Payment and delivery method
Credit card and account information
These GTC apply only to consumers. Our GTC apply exclusively. Terms and conditions of customers are hereby objected to. The contract is governed by the laws of the Federal Republic of Germany to the exclusion of the UN Convention on the Sale of Goods (CISG) and any other international conventions, even after they have been transposed into German law.
Version: Berlin, 20.02.2015